At Pure Air Atlanta, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (pureairatlanta.com) or use our air duct cleaning, HVAC, and related services.
By using our website or booking a service, you agree to the terms outlined in this policy. If you have any questions, contact us at contactpureairatlanta@gmail.com or call +1 (678) 235-3388.
📋 Table of Contents
1 Information We Collect
We collect information you provide directly to us and information automatically gathered when you use our website. Here is a breakdown of both categories:
📝 Personal Information (You Provide)
- Full name
- Email address
- Phone number
- Service address or location
- Payment details (processed securely via third parties)
- Messages submitted through contact forms
- Service preferences and scheduling requests
🖥️ Automatically Collected Information
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on site
- Referring website or traffic source
- Device type (mobile, desktop, tablet)
- Operating system
- Cookie and tracking data
📌 We only collect information that is necessary to provide our services and improve your experience. We never collect sensitive personal data such as Social Security numbers, government IDs, or financial account credentials.
2 How We Use Your Information
Pure Air Atlanta uses the information we collect for the following purposes:
- To respond to service requests, inquiries, and contact form submissions
- To schedule, manage, confirm, and follow up on air duct cleaning and HVAC service appointments
- To send service-related updates, reminders, and confirmations via email or SMS
- To send promotional emails and special offers — only with your explicit consent
- To improve our website functionality, content, and user experience
- To analyze website traffic and usage patterns using analytics tools
- To process payments securely through third-party payment processors
- To comply with applicable laws, regulations, and court orders
- To prevent fraud and protect the security of our website and customers
✅ We will never use your information for purposes unrelated to our services without your explicit consent. You can opt out of promotional communications at any time.
3 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use pureairatlanta.com. Below is a summary of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for core website functionality, including form submissions and page navigation | No — required for site to work |
| Analytics Cookies | Help us understand visitor behavior and improve website performance (e.g., Google Analytics) | Yes — via browser settings |
| Marketing Cookies | Used to deliver relevant advertisements on third-party platforms (only with your consent) | Yes — via cookie consent or browser |
| Preference Cookies | Remember your settings and preferences for future visits | Yes — via browser settings |
⚠️ You may disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some website functionality, including contact forms and booking features.
4 Sharing of Your Information
Pure Air Atlanta does NOT sell, rent, or trade your personal information to any third party. We may share your data only in the following limited, clearly defined circumstances:
- Trusted Service Providers: Third-party vendors who assist in operating our website and delivering our services (such as payment processors, scheduling platforms, and email tools). These providers are bound by strict confidentiality agreements and may only use your data to perform services on our behalf.
- Legal Compliance: When required by law, regulation, subpoena, or court order, we may disclose your information to the appropriate legal authorities.
- Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity. We will notify you before any such transfer takes effect.
- Protection of Rights: To protect the rights, property, or safety of Pure Air Atlanta, our customers, or the public when we reasonably believe disclosure is necessary.
✅ We never share your data with advertisers or data brokers. Any third party that accesses your data is contractually obligated to protect it.
5 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.
- Customer service records (name, contact info, service history) are typically retained for 3 years from your last service date.
- Payment records are retained as required by Georgia tax and accounting regulations.
- Website analytics data (anonymized) is retained for up to 26 months in accordance with Google Analytics default settings.
- Marketing email subscribers — data is retained until you unsubscribe or request deletion.
You may request deletion of your personal data at any time by contacting us at contactpureairatlanta@gmail.com. We will process your request within 30 business days.
6 Data Security
Pure Air Atlanta takes the security of your personal information seriously. We implement the following technical and organizational measures to protect your data:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology
- Secure Servers: Our website and customer data are hosted on servers with restricted access controls and regular security monitoring
- Limited Staff Access: Only authorized personnel who need your data to perform their job functions can access it
- Regular Security Reviews: We conduct regular security assessments and keep all software and plugins updated
- Third-Party PCI Compliance: Payment card data is processed exclusively by PCI-DSS compliant payment processors — we never store card details on our servers
⚠️ While we implement these safeguards, no method of internet transmission or electronic storage is 100% secure. We are committed to protecting your information to the best of our ability and will notify affected users promptly in the event of a data breach.
7 Your Rights & Choices
Depending on your location and applicable law, you have the following rights regarding your personal information:
📧 To exercise any of these rights, email us at contactpureairatlanta@gmail.com with the subject line "Privacy Request". We will respond within 30 business days and will never charge a fee for a reasonable data access or deletion request.
8 Children's Privacy
Pure Air Atlanta's website and services are not directed to children under the age of 13. We do not knowingly collect, use, or store personal information from children under 13 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at contactpureairatlanta@gmail.com. We will promptly review and delete the information in question.
9 Legal Compliance
Pure Air Atlanta is committed to complying with applicable privacy and data protection laws. Our practices align with the following regulations:
If you are located in a jurisdiction with specific privacy laws not listed above and have questions about your rights, please contact us and we will do our best to accommodate your request in accordance with applicable law.
10 Third-Party Links
Our website may contain links to third-party websites, including social media platforms, review sites, and external resources. These links are provided for your convenience only.
- Pure Air Atlanta is not responsible for the privacy practices, content, or security of any third-party website.
- Clicking on a third-party link will take you away from pureairatlanta.com. Once you leave our site, this Privacy Policy no longer applies.
- We encourage you to review the privacy policy of any website you visit before providing personal information.
11 Changes to This Privacy Policy
Pure Air Atlanta reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements.
- When we make changes, we will update the "Last Updated" date at the top of this page.
- For material changes that significantly affect your privacy rights, we will notify affected customers by email where possible.
- Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.
- We encourage you to review this page periodically to stay informed about how we protect your information.
📅 This Privacy Policy was last updated in March 2026 and is effective as of October 23, 2025.
12 Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us through any of the following channels:
- Phone: +1 (678) 235-3388 — Open 24 hours, 7 days a week
- Email: contactpureairatlanta@gmail.com
- Address: Peachtree Street NE, Suite 100, Atlanta, GA 30309
- Online: pureairatlanta.com/contact
We respond to all privacy-related requests within 30 business days. For urgent concerns, please call us directly at +1 (678) 235-3388.
This Privacy Policy is governed by the laws of the State of Georgia. Any disputes relating to this policy shall be resolved in the courts of Fulton County, Georgia.
